Q: Can I get my confirmation email resent?
A: Absolutely! Please click here to have your confirmation email resent to the email address on file.
Q: Am I buying my ticket from the venue or from 168tickets? What will show up on my credit card statement?
A: The venue. 168tickets, typically, does not sell tickets, and is a provider of box office ticketing software. Generally speaking, all sales are through the venue from which you are purchasing your ticket.
Q: What is the refund policy? What are the terms of the sale?With very few exceptions, ticket purchases are considered FINAL and there are no refunds and no exchanges. Each venue that utilizes the 168tickets system sets their own refund/exchange policy. Please contact the venue from which you purchased (not 168tickets LLC) if you have questions regarding the refund/exchange policy.
Q: I'm having trouble reprinting my tickets, what should I do?
A: Please be sure that you are copying and pasting your information from the confirmation email. In quite a few cases, people mistype their name or similar. The information has to match in order to ensure the security of your tickets.
If you are still having trouble, please use the Contact Us form at the bottom of the page and ensure that you provide with as much background information as possible, e.g. your Name, OrderID, the browser you are using, etc.
Q: Why can't I use my debit or checking card?
A: Technically, you can. However, it isn't advisable. There are very few fraud limitations with a debit card. If your credit card is used fraudently, typically your limit of liability is $50, meaning, you'll only be out $50. With a debit card, if you do not report the fraudulent chargs within a certain period of time, the limitation of liability expires. A fraudulent web site operator could drain your entire checking account balance. For this reason, we recommend that you NEVER use a debit/checking card on the internet.
Additionally, if our fraud checks do not allow your transaction to be processed, the transaction amount will most likely still be allocated from your checking and unavailable for some period of time (each bank is different). Neither we nor the venue can refund your money when you attempt to use a debit/checking card and the transaction is declined. The money was never given to the venue, so they have nothing to refund.
If you do not have a credit card, please visit the venue box office to make your purchase.
If you decide to attempt a transaction and the transaction is declined due to a fraud check, the venue will not be able to refund your money since they will never have access to it. Your bank will most likely allocate the funds so you will need to contact your bank and let them know that the transaction failed a fraud check and will not settle. They will let you know how to proceed from that point.
Q: I'm having technical trouble with the online box office. Can someone help?
A: Yes, please contact the venue directly or use this link to submit a support issue: 168tickets Help. Please provide us with your name, address, email address, and the last 4 digits of your credit card when you send in your request. Online requests for support are returned within 48 hours.
Q: I've lost or damaged my ticket. Can I get another one?
A: Maybe! If your event is a Print-at-Home event, then yes, you may print your ticket as many times as your need to. Just click on the reprint tab at the top of the box office store and enter the required information. This information was provided to you via email after your purchase. Tickets are tracked by their unique barcodes so reprinting a ticket is not an issue.
If your event has a ticket that was mailed to you then you will need to contact the venue from which you purchased for a determination.
Q: I need to redeem a Groupon/Living Social/Youswoop/etc code. How do I do that?
Each venue determines how Groupon and other social coupons are redeemed. If you do not see an entry box specifically for coupon code entry then most likely the venue from which you've purchased only redeems codes in person or by phone. Please contact the venue directly for more information as only the venue can help redeem your coupon code.
Q: I'm concerned about giving my credit card information over the internet
A: Our ticket provider, 168tickets, uses industrial strength SSL encryption technology to protect your financial information. Your order is processed immediately and is not stored on our web server, further protecting you.
Q: My card was declined, how come?
A: Our system will attempt to inform of the reason why your card was declined. This reason is returned to us by the card processor. Unfortunately, we do not have any more information than what was displayed on the screen.
Q: I don't have a printer. What can I do?
A: You can re-print your tickets from any computer. You don't have to print them at the time of checkout, although we recommend it. You may be presented with an option to mail your ticket during checkout. If this option is not offered at your venue please contact the venue box office (phone number listed above) and explain to them that you need your ticket mailed to you directly. Additional fees may apply.
Q: I didn't get a confirmation email. Why?
A: You must provide a valid email address when making a purchase. If you're sure that you provided your correct email address, check your spam folder to make sure your receipt did not accidentally get flagged as spam. You can also contact the venue to have the confirmation email resent to the email address on file for the transaction.
Q: I've lost the confirmation that was emailed to me. Can I get another one?
A: Yes, please contact your venue and ask them to resend your confirmation email. They will need your name, address, email address, and the last 4 digits of your credit card.
Q: How do you guarantee my specific seat when I'm printing my own tickets?
A: During your purchase, a unique barcode is generated and assigned to each seat. This bar code can be scanned only once. Please be careful NOT to distribute copies of your ticket because the first ticket scanned at the gate will get admittance. All others will be refused.
Q: What if ticket is stolen? Is there a risk that someone else can use it?
A: Yes, the first person to bring that ticket to the gate will gain admittance so please take care to ensure that your ticket is safe. If you know your ticket has been stolen, please contact the venue from which you purchased your ticket.
Q: I don't own a credit card. How can I purchase tickets?
A: Unfortunately, you can't purchase tickets through this store without a valid credit card (please do not use a debit/checking card - see above). You can however visit the box office of your event and purchase tickets. Please contact them directly for sale times.
Q: I have questions regarding the event, performers, policies, parking, or anything not specifically pertaining to the functionality of the website or online box office.
Please contact the venue directly.
Q: I'm having trouble using the site. Can I contact someone and explain my problem?
A: Yes. If you have a technical question about this site please read through all the FAQs to see if your question is already answered. If you don't see your question/answer, feel free to contact support by clicking this link: 168tickets Help. Please contact the venue directly via phone or email with questions about events, directions, billing, etc.